3 Keys For Business PC Support

As a computer technician to address the many areas at work for a small business, from solving problems, updating software, enabling users of fire, among others. It is very easy to get lost in the immediate suffering of the day, while the main features are ignored. It is important to take time to address these three important points for their customers.

Disaster Recovery. To encourage customers to protect their data and prepare early breakdowns. Make sure you have good backups, onsite, offsite and online if possible. Make a timetable for the restoration of data to test. You want to ensure that the recovery process works before you need it. Records of good backups and a notification system, if something is wrong, such as your e-mail goes so you can immediately fix any problems with the backup systems. Over 75 percent of small businesses have no disaster recovery plan, but many of them, they could stay in the difference between business or not, in the event of a disaster mean that fire, theft, flood, etc. work on the protection of customer data and systems that you and care about you instead.

The fault tolerance for critical systems. Companies rely on databases and applications to manage their business processes. Creating fault tolerance and redundancy of critical systems to minimize downtime when a breakdown of the equipment or software. This includes the hardware fault tolerance, such as enabling servers with redundant power supplies, UPS and Smart RAID 1, 5 or 10, etc., emergency plans simple, but realistic, which can be tested and have a good chance of being implemented, if this is necessary.

Appropriate documentation. Whether you use a database, special software or even a simple spreadsheet, document your customer information system. Such things as passwords, IP addresses, key software, hardware and subscription information and contact the software manufacturer. This documentation must be provided. Based on this information to track when you need it can lead to unnecessary downtime and could hundreds of thousands of potential customers of dollars in lost revenue cost and support costs. Be sure to give this information to your customers, do not stand on its own feet. Hold the client as a hostage. So the hero and do your due diligence in advance. If you explain the value and benefits of a well-documented that you are happy to pay for this service.

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Fast remote support utilities

To start a business, there are social and public, dealing with the outside world is important in a business. Because the technology is usually the participation of all businesses regardless of industry, you need to do a number of infrastructure projects. The infrastructure may be computers, fax machines, printers, routers and other network devices required. To effectively manage all these things in a proper system management infrastructure can be realized.

The experienced and qualified staff using remote access software to people who do not help the expertise and the support of the distance. Provide assistance through e-mails and phone calls. Support of remote PC using the products is very wide and can help the cause of the problem. Modern solutions allows users to monitor the network and manage the administration computer system capable of on the same LAN or the Internet, also.

We have several tools for the PC and provides solutions on the market in most IT support companies that are adapted to our needs. Are entitled to a free trial version can be hired directly or through a monthly subscription. Are designed for home users as well as available, and they can take into account the test versions. This can be used as Remote Desktop Connection for Windows use. However, less free features related to the paid version have to be activated.

The suite provides a control PC to help the work, technical support for users and customers. For network administrators who perform the task of determining the issues of network and software updates, you can do all the work to be done sitting at a remote location to a remote support software. These other nodes quickly and easily, and various network is available and the problem can be solved.

It turns out to be a good mentor as well. For example, if the user of software or program that you have every option that you can not find who know an easy access to your PC and allows you to display on your PC, what you want. You can offer distance learning courses from any tool or service to the subscriber. Remote Assistance suites text and voice chat option for users who need quick help. It also helps operators to inform their customers about their products and services.

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About Me

Hi, I’m Yani and my Syszoom blog is to share everything about the latest information around the technology field. I started Syszoom blog in 2011 to help other people solve their problem about computer, software, etc. I spent over five years as a teacher, and Syszoom blog is implementation of my knowledge in information technology field. To contact me, please email me at ditsucces@gmail.com.
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